AT&T U-verse: Company gains ground

Published 12:06am Thursday, January 3, 2013

NATCHEZ — As city leaders explore options for cable franchising, a new digital TV service is slowly making its way into Natchez.

AT&T Spokesperson Sue Sperry said the company rolled out its AT&T U-verse TV service approximately a year ago and it is available in select parts of Natchez now.

Sperry said AT&T did not want to reveal in which neighborhoods U-verse TV service is available because it hurts the company’s chance to compete with cable and satellite providers.

“We’ve learned from experience that if they know what our footprint is, they go in and do retention offers and pretty much give their service away for next to nothing and then we can’t compete,” Sperry said.

U-verse is a digital service that works using the Internet and fiber optic technology and computer networking to provide TV, Internet and phone service.

“It works different than cable,” Sperry said. “It’s interactive and works on a different platform and is price competitive with cable and satellite.”

One of the main advantages of the service, Sperry said, is that it does not experience outages like cable and satellite.

“That was one of the things during the hurricane, U-verse didn’t go out,” she said. “It’s delivered through a phone line, and the phones are the last to go out.”

Residents can find out if their house is eligible for U-verse TV service by visiting att.com and checking availability using their address.

If the service is not available now, Sperry said, it could be later. The company sets up AT&T U-verse TV service in sections, she said, then works to get subscribers in that section.

Once the company gets subscribers in that section, it moves on to the next section, Sperry said.

“It’s in a measured and slow way, but we make the investment before we get a single subscriber,” she said.

U-verse TV service communicates using high-speed fiber optics to a video hub office, Sperry said, and allows AT&T to add programming and features without adding cost, unlike cable, she said.

“There’s an unlimited capacity,” Sperry said. “We look forward to continuing with U-verse in Natchez. When people see it, they’re pretty loyal to it.”

 

 

 

  • Eggplant

    Cable one you in trouble……when AT&T come around Woodlawn we all gonna remember how you keep makin da bill go up and up for no reason and keep tellin us day ain’t no gubment program to help….. Da lies gone stop when we all sign up wit AT&T …. Remember when you sent day 200 dollar bill talkin bout Keisha watched all dem movies…. Come on, y’all said it was October 1…… You know we bees at Walmart all day on de first….. Y’all need to pull Butch back out of dat casino and slip some mo money to him…..

  • Anonymous

    Not too fast. While competition is a fantastic thing, and so are having options for consumers, AT&T can be just as guilty of what you accuse Cable One of doing and being. They are a business/corporation and in the long run, will do what they feel is best in that interest, no matter what they tell you on the surface. All companies cater to and “love” the new subscriber. It’s not until you fall into the abyss of an EXISTING customer that you soon see, just how valued you are. Happy choosing!

  • Pamela Tucker

    I waited for AT&T for TWO years to give us this UVerse service. They let us sign a contract with them, telling us we had coverage at our home…when in fact, there are NO At&T towers servicing the Cranfield area. All signals are piggy backed from other companies. So, we had to leave our phones on the porch or kitchen window sill to catch a signal. Any other area of the house, you had to stand on 1 foot holding a wire coat hanger with a roll of aluminum foil wrapped around your head. Placed a few dozen phone calls to AT&T complaining, tried to get them to get us one of those MicroCell towers, which they were glad to send IF we paid the $200+ for it. At one point, all I wanted was them to at least give us a time frame, as to WHEN our area would be converted to Uverse so we’d have signal, and they refused to even do that. They just kept saying “it should be within the year.” Finally gave up, accepted the early termination fees, and went with Verizon. We’ve had NO PROBLEMS since. AT&T we had been with since we left New Orleans in 2004…they lost 4 lines that were religiously paid every month for 8 YEARS because single customers, do not matter. If they spent half as much money upgrading and attending the customers they DO have, instead of the millions they send on those stupid commercials trying to lure new suckers, they’d be a much better company.

  • Anonymous

    Vidalia has had this service available for some time now. I can’t understand why that was not reported.

  • Eggplant

    You are exactly right. I just hope it creates a sense of competition…. It should promote better quality of service for the already outragous fees that they charge….. What next????? Is it too wild of an Idea to hope for a grocery store to break up the Natchez Market monopoly!!!!!!!!! We might actually be able to get a decent cut of meat in Natchez..

  • Anonymous

    I have no idea who Sue Sperry is but I bet she goes great with white bread and Mayo.

  • Anonymous

    This is not ATT cellphone service – it’s digital television that comes in over phone lines. Anytime you live in the sticks, certain amenities are late getting rolled out or you never get them. If you don’t like it, move to town.

  • Anonymous

    It’s about time CableOne had competition. Everyone remembers them removing four broadcast stations and then raising rates. They recently removed a C-Span channel and now you have to get a digital conversion box to get it. I believe the C-Span signal is received by them for free. At least they did add Sportsouth and maybe one other channel. U-verse offers about 550 channels in Jackson – haven’t researched the Natchez offerings yet.

  • Anonymous

    I wished Uverse would offer Baton Rouge channels on their local channels line up….. Many live here(Natchez/Vidalia) who either work in BR or have family there, kids @ LSU, etc….. We are actually closer to BR than Jackson….. If you live in Wilkinson county, and have Direct TV, you get BR and Jackson channels….. Why can’t we????? I got rid of CableOne years ago…… The best decision I EVER made!

  • Anonymous

    Many years ago we received Monroe, Alexandria, Baton Rouge, Lafayette and New Orleans. Cable One and it’s predecessors removed them systemically and now we have none. Complain to the management in McComb since we now have no local management.

  • Anonymous

    Many years ago we received Monroe, Alexandria, Baton Rouge, Lafayette and New Orleans. Cable One and it’s predecessors removed them systemically and now we have none. Complain to the management in McComb since we now have no local management.

  • http://www.facebook.com/miranda.graves Miranda Graves

    AT&T is a horrible company! They will take all your money for nothing! When your contract is up with them, they will auto renew it unless you write a written letter to get out of it! They already tried to sell DirecTV and so many times I heard how badly it was installed and like it was installed bad on purpose so that they can come back to fix what they messed up and then charge you for there mistakes! If you want good service and low bills and want to know all the tricks of the big companys, your best bet is to support your LOCAL retailer thats been in natchez for over 30 years and know what they are doing! Localy owned and they will deal with the big company for you and make sure you get all the rebates they promise you! please call Bluff City Satellites and dont get the head aces of being screwed over and over and over.

  • Anonymous

    ATT does not sell DirecTV.