City hall e-mail down for days

Published 12:00 am Saturday, November 22, 2008

NATCHEZ — City hall was without e-mail for several days this week.

City Clerk Donnie Holloway said the city’s switch from Miss-Lou Internet to U.S. Networks out of Jackson was the cause of it.

The transition just wasn’t very smooth, Mayor Jake Middleton said.

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The reason for the switch in servers was due to some disagreements, Middleton said.

“It’s kind of been an ongoing issue for awhile,” he said.

He said the city was unhappy with the service from Miss-Lou Internet, and the company, in turn, was not happy with the city.

“When that happens, usually the best thing to do was move on,” Middleton said. “I think it was kind of a mutual agreement that we would go our separate ways.”

But as far as shutting down the city’s e-mail, Holloway and Middleton both said it wasn’t done out of malice.

“It was nothing intentional,” Holloway said.

Middleton said there was a five or six day period where the switch needed to be made and somewhere along the line, it wasn’t made.

“It’s not like we got cut off one day without knowing,” he said.

Middleton said the transition to a new server is actually welcomed.

“It seems like over the past years, everybody’s gone their different ways and we don’t have any sort of uniformity down there,” he said referring to e-mail servers. “We all need to be on the same page, we all need to get e-mail at the same place. We all need to have the same e-mail server.”

He said the server went down Tuesday. Some employees had their e-mail back the next day and others didn’t get theirs back until Thursday, he said.

“We’re back up and running,” Middleton said.